What are your cancellation and refund policies for Charcuterie Boards, Boxes, and Table orders?
- Cancellations must be made 48 hours in advance of the delivery date/event date to be fully refunded. Cancellations made 24 hours before the delivery date/event date will receive a 50% refund. Orders canceled on the same day of the event/delivery date won't be refunded.
How to reschedule a Grazing Table?
- You can e-mail with the reason and new date required for the Grazing Table, orders can be rescheduled only one time as long as informed within 48 hours in advance. If you wish to reschedule more than one time, a 15% fee of the total will be added.
Note: When you place an order or book a date, we may have to turn down other people's requests.
- When selected delivery option, you agree with one of our delivery window. It is the customer's responsibility to inform us the correct address for delivery, including the gate code or any additional information we might need to successfully complete the delivery.
- We will always try our best to hand-delivery any order, but will drop it off at the doorstep when unansered.
We will contact the customer using the phone number submitted on this form for any additional information we might need regarding delivery instructions.
- Orders will be returned to the kitchen if the delivery is incompleted for missing information and/or fail to contact the client. Customer will have the option to then pick it up at our location or pay a new delivery fee depending on availability.
- Orders will not be refunded.